Frequently Asked Questions
Everything you need to know about styling your home with Bouclair.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for home decor and furniture?
We accept returns on most items within 30 days of purchase, provided they are in their original packaging and condition. Please note that certain oversized furniture pieces may be subject to a restocking fee.
Do you offer international shipping?
Currently, Bouclair ships exclusively within Canada and the United States. Shipping rates and delivery times vary based on your specific location and the size of the items ordered.
Can I pick up my online order in-store?
Yes, we offer a convenient 'Click & Collect' service. Simply select the 'In-Store Pickup' option at checkout and choose your preferred local Bouclair boutique.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Bouclair gift cards for both online and in-store purchases.
How do I care for my Bouclair furniture?
Care instructions vary by material. Generally, we recommend avoiding direct sunlight and using a soft, damp cloth for cleaning. Specific care guides are available on the product detail pages for all our furniture collections.